For the past two weeks, I have been fixing FrameMaker document graphics.  The problem is that the graphics contained in those documents do not conform to company standards in multiple ways. In order to conform to company standards a FrameMaker graphic needs to be:

  • Published as a postscript file or (more frequently) a Microsoft Visio file.
  • Given a standardized name/file number that appears in the bottom right corner of the graphic.
  • Stored in Documentum in a special graphics archive.
  • Pasted into an anchored frame within FrameMaker.

The SMEs (Subject Matter Experts) who created these files are expected to conform only to the first rule, and the documentation team is supposed to finish the job. Unfortunately, most of the SMEs are either unaware of the process or choose to ignore it (there is evidence of both on a case-by-case basis). This means that the graphics the SMEs put into the FrameMaker documents can come from anywhere. In practice, however, most improperly created graphics come from one of three applications, Microsoft Word (the most painful to transfer), Microsoft PowerPoint (bad, but not as bad as Word), and FrameMaker’s own drawing tool (least painful). My job is to go through each document, transfer any non-conforming files into Visio, fix the graphics problems, set the file name, save and store the base graphic files in the appropriate Documentum archive, then paste the revised graphic back into FrameMaker.

Visio is a surprisingly useful product, despite the fact that it is sold by Microsoft. The reason it is not as terrible as Word or PowerPoint is that this program did not originally come from Microsoft, but came instead from a company called . . . Visio. Microsoft bought Visio out in the year 2000, and as of this point, Microsoft still has not managed to ruin the tool. Visio actually works.

Visio has some of the features of draw and paint programs, but it has a much different emphasis. Visio is used to quickly create flowcharts, graphs, charts, schematics, and other technical or process-based images. Visio accomplishes this by providing the user with icons, charts, and line tools that can quickly be placed and connected on the page. Each icon is also set to allow the input of short descriptive text. The learning curve for this application is twofold. Not only does the user need to learn how to use the tools of the program, but they also need a firm grasp of the theories behind the creation of technical images and how they are used to present information.

Of course, SMEs generally have very little training in either technical graphic creation or Visio. This means that many of the graphics accompanying these documents are in bad shape. The worst of the files are the ones created in Microsoft Word. If you have access to the original Word document that contains the graphics, you can make a painless transfer from Word to Visio. Unfortunately, if you do not have the original file (I usually do not) and have to rely on the image as it is pasted into FrameMaker, the transfer is so poor you will often find yourself redrawing the graphic from scratch.

The FrameMaker drawing tool, on the other hand, pastes into Visio with a minimum of fuss. The most common problem I encounter with it is that the text in the graphics will sometimes crowd together. When this happens, I can generally fix the problem by selecting the image and stretching it slightly. The ratios of the graphic elements stay the same, but the text gets the room it needs and the image looks the way it was meant to.

Many aspiring technical writers do not understand how important graphic and design skills are in technical writing. When people hear the term technical writing, the word writing has too great an influence on their thinking. The term technical communication is actually more accurate but has little chance of becoming the widespread term for what we do. The truth is that charts, graphs, drawings, and screen captures are often more useful than a well-written sentence when you are trying to instruct or inform a person. In most cases, the images will be the starting point for readers.

In addition to graphics, the visual design of a page can either help the reader or hinder them. When a document is poorly designed visually, it erodes the reader’s confidence in the material and hinders their ability to digest information quickly. Every aspiring technical writer should take a visual design class.

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